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Customer Ratings

Customer Ratings allow vendors to rate and review customers after an order is successfully completed or fulfilled.

These ratings help maintain trust, transparency, and quality across the marketplace.

Ratings submitted by vendors go through an approval process before being displayed to customers on the storefront.

On This Page​

When Customer Ratings Can Be Given​

Customer ratings can be submitted only after:

  • The order is completed
  • The product or service is fulfilled

Ratings are part of the order journey and are linked directly to a specific order.

Features of Customer Ratings​

  • Vendors can rate customers after order completion
  • Rating and review are linked to a specific order
  • Supports review title and detailed description
  • Allows image or video upload as proof or reference
  • Ratings go through admin approval
  • Only approved ratings are visible on the storefront
  • Ratings are displayed in customer order history

Steps to Rate a Customer (Vendor Portal)​

  1. Login to the Vendor Portal.
  2. Go to Orders.
  3. Open the required completed or fulfilled order.
  4. In the order journey, go to Details.
  5. Click View.
  6. Navigate to Ratings and Reviews.
  7. Click Rate the Customer.
  8. Enter the required details.
  9. Click Submit.

The rating is submitted for admin approval.